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This page outlines legals aspects pertaining to Old Way New Way^® Learning Systems, including our training courses, workshops, and software.

Old Way New Way Learning^®

• Why don't they learn?
• Copyright
• Disclaimer
• Links policy
• Refunds
• Online course
• Privacy policy

Ordering

• Sport generic
• Golf
• Swimming
• Lawn bowls
• Workplace safety
• Manual handling
• Driving
• Music performance
• Misconceptions
• Spelling
• Reading Home User
• Reading Pro Version
• Nail biting

Recipient of European Athletics Association Coaching Science Award

Golf swing improvement

Tennis stroke correction

Lawn bowls technique improvement

Swimming stroke correction

Glass cockpit conversion

Flight training

Safety training and work habit correction

Manual handling

Driver education & training

Education Network Australia endorsement

Adult learning

Spelling

Music performance

Violin

Handwriting

Maths teaching

Science teaching

Management training

Copyright

All pages and documents on this website are copyright. Permission is given for unrestricted non-profit viewing and use via the Internet. Apart from this, and any use permitted under the Australian Copyright Act 1968, no part may be reproduced by any process without written permission. Requests in the first instance should be addressed to The Webmaster, personalbest.com.au^TM, Post Office Box 197, Mt Ommaney, Australia 4074, or via our contact form.

 

Disclaimer of warranty; limitation of liability

To the maximum extent permitted by law, neither Personal Best Academy (aka Personal Best Systems), its affiliates, nor any third-party content providers or licensors makes any warranty whatsoever, including without limitation: that the operation of the Personal Best Academy (aka Personal Best Systems) website will be uninterrupted or error-free; or as to the accuracy, reliability, availability, suitability, quality, or operation of any information, software, or service provided on or accessible from the Personal Best Academy (aka Personal Best Systems) website.

In no event shall Personal Best Academy (aka Personal Best Systems) be liable for any indirect, special, incidental or consequential damages arising out of or related to the use of the Personal Best Academy (aka Personal Best Systems) website or the information therein, even if Personal Best Academy (aka Personal Best Systems) was previously advised of the possibility of such damages.

 

Policy on links

Personal Best Academy (aka Personal Best Systems) provides these pages as a service to the community and to inform the community and other performance enhancement practitioners and researchers about the activities of Personal Best Academy (aka Personal Best Systems). Linking to this site is permitted provided that the link clearly identifies Personal Best Academy (aka Personal Best Systems) as the owner of the target page. Deep linking is permitted as long as this identification clause is adhered to. As a courtesy, if you place a link to this site, please send us an email giving the URL of the page containing the link.

Personal Best Academy (aka Personal Best Systems)reserves the right to deny the right to link to this site or to withdraw that right if it has been granted in the past.

Personal Best Academy (aka Personal Best Systems) specifically does not allow any form of linking or display in which a Personal Best Academy (aka Personal Best Systems) page is "framed" or presented in such a way that it does not occupy the entire window of the browser. Personal Best Academy (aka Personal Best Systems) does allow links in which a new browser window is spawned to display the Personal Best Academy (aka Personal Best Systems) page provided that the Personal Best Academy (aka Personal Best Systems) page occupies the whole of that window.

 

Refund policy

Personal Best Spelling software on CD ROM

Our software is tested to ensure that your copy on CD ROM is functioning properly before it is mailed to you. For this reason, there are few reported problems with the software.

However, if the software on the CD ROM appears to be faulty when you receive it, contact us immediately by email with a description of the problem and we will try to resolve the issue. Most problems spring from an unsuitable choice of screen driver and are usually quickly resolved.

If we decide that a solution is not possible, we will ask you to return the faulty CD ROM to us in good order and on receipt we will immediately issue a replacement. The purchaser is responsible for all freight and packaging costs involved in returning the software.

Please note that once the program is installed and then registered, no refund can be given. To avoid disappointment, before you purchase the software you should discover how it works and what it does. There are two ways of getting this information:

1. Go to this link where you will find a detailed description of each step of the program, along with an explanation of how it works: http://www.spellingzone.com/preview1.html.

2. If you still want more information, download and install the free trial version, and test drive it to see if it meets all your needs.

Remember, refunds are only possible before you have registered the software. So, we strongly recommend that you test our software before purchasing, to avoid disappointment. Once we have sent you your registration number, no refund can be given.

Training courses on CD ROM

All our CD ROM courses are tested to ensure that your copy is functioning properly before it is mailed to you. For this reason, there are few reported problems with our CDs.

However, if the CD ROM appears to be faulty when you receive it, contact us immediately by email with a description of the problem, and we will try to resolve the issue.

If we decide that a solution is not possible, we will ask you to return the faulty CD ROM to us in good order and on receipt we will immediately issue a replacement. The purchaser is responsible for all freight and packaging costs involved in returning the software.

No refund can be given on the purchase of CD ROM courses, as their informative and total value has been transferred to you, the purchaser, and cannot be reversed.

To avoid disappointment, before you purchase carefully study all the information on our site that describes the Old Way New Way^® learning method, its applications, and the course(s) you intend to purchase.

 

Duration and expiry of online courses

Purchasers of online courses are entitled to full support for course completion for a period of three months from the date their course commences. Course commencement occurs on the date when the purchaser is sent an email message stating that their course has commenced.

Three months is normally sufficient for course completion, based on past experience over a number of years. Purchasers of online courses are not automatically entitled to support for course completion beyond the three month period.

Support for course completion beyond this three month period may be granted if satisfactory reasons are supplied by the purchaser to justify an extension of time. However, an extension of time beyond the three months should not be considered the normal expectation. The decision as to whether support for course completion will be provided beyond the three months period, or not, remains solely with Personal Best Systems, whose decision is final.

In other words, when you enrol in our online course you do so with the realisation that it has to be completed within three months. After that period of time you may find that you are on your own.

 

Privacy policy

A privacy policy concerns personal information, e.g., anything that could identify you. We follow strict rules as to what we do and do not do with the information you give us when you buy our products and services, or ask us for information about our products and services.

Things we don't do:

• we don't give out or sell your personal information to anyone else
• we don't use cookies.

Things we do:

• we only ask for and keep information about you that is required so you can buy our products and can then receive the goods by mail or over the Internet
• we store this information securely and we don't leave it lying around
• after a time, when no longer needed, this personal information is destroyed, without trace
• from time to time we will email you information about our new products, upgrades, and special offers. When we email you it is always addressed to you personally and it is an individual email, not part of a long list that shows every other person's email address along with yours
• we use Eudora email software, not other software, because we believe it has fewer security risks
• we use an email contact form instead of placing our email address on our website, because this reduces the amount of junk email we get and in turn reduces the likelihood of your own exposure to junk email
• we follow the best practice guidelines described on the National Privacy Principles website: http://www.privacy.gov.au/business/index.html
• we strive to continuously improve our business practices relating to privacy and information security.

Why don't they learn?

Trainers, teachers, instructors and sports coaches try to get it right the first time with their students, trainees and athletes but invariably end up spending a lot of time trying to correct errors, misconceptions, non-compliance, technique faults and bad habits that somehow develop.

Because these errors were not corrected early, and were inadvertently repeated over and over (i.e., practised), many error patterns are actually learned, habitual and automatic and therefore much harder to eradicate.

For example, John always writes "recieve" instead of "receive"; Mike always has to be reminded to wear his safety goggles; Mary always slices her golf swing; Susan always follow cars too closely when driving; and Geoff is mentally still following the previous aircraft’s pre-flight checklist even though he's converted to another aircraft.

We all know that old habits die hard and many habit patterns are resistant to conventional change methods.

These limitations of traditional teaching and training programs are apparent in all settings including sport, workplace training, education, therapy and personal development.

Re-training or re-education, the typical solution to these problems, improves things only slowly, if at all.

Although learners may appear to pay attention during instruction and practice their new, correct, skills and knowledge over and over, the next day when placed under pressure or when unsupervised and left to their own devices, they seem to have forgotten what they’ve learned and the same habit pattern errors (old entrenched attitudes, beliefs, misunderstandings, work practices and routines, faulty procedures, poor techniques and unsafe behaviours) resurface.

A prolonged adjustment period and poor transfer of learning are the two most typical outcomes of education, training and coaching efforts worldwide.

All this wastes talent and resources and makes change and transition programs so much less cost-effective. There’s got to be a better way.

Fortunately, a cognitive science discovery called Old Way New Way Learning offers:

1. A new perspective on the transfer of training problem.

2. A fast and practical method of transition training.

3. A cost-effective and user-friendly method for rapid skill and technique correction, and habit eradication.

This page outlines legals aspects pertaining to Old Way New Way^® Learning Systems, including our training courses, workshops and software.