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This page contains answers to the most frequently asked questions about our learning systems.

Old Way New Way Learning^®

• Why don't they learn?
• Workplace training
• Online course

Ordering

• Sport generic
• Golf
• Swimming
• Lawn bowls
• Workplace safety
• Manual handling
• Driving
• Music performance
• Misconceptions
• Spelling
• Reading Home User
• Reading Pro Version
• Nail biting

Recipient of European Athletics Association Coaching Science Award

Golf swing improvement

Tennis stroke correction

Lawn bowls technique improvement

Swimming stroke correction

Glass cockpit conversion

Flight training

Safety training and work habit correction

Manual handling

Driver education & training

Education Network Australia endorsement

Adult learning

Spelling

Music performance

Violin

Handwriting

Maths teaching

Science teaching

Management training

Questions about Workplace Training CD ROM

What is contained in the CD ROM course?

A full description of the course content is contained on the website.

I insert the CD into the drive, but nothing happens?

If for some reason AutoRun doesn't work, it may be disabled: Go to Start/Settings/Control Panel/System/Device Manager and make sure View Devices by Type is selected. Double-click the CD-ROM line and note how it produces a new line underneath. This new line describes the type of CD-ROM you have. Double-click that new line and you should see the CD-ROM Properties window. Select the Settings tab and look for a checkbox labeled Auto Insert Notification. To enable AutoRun, check this box, click OK twice until prompted to restart your PC, then do so. AutoRun is now enabled.

If autorun is not disabled, but does not work with the CD, you can start the program manually.. Click Start, Run, and type in D:\safetycourse.pdf, where D: is your CD ROM drive letter.

Is my credit card information secure?

Yes. Your information is encrypted so it is secure in transit. This is accoding to the international standards for secure credit card transactions. Just as importantly, though, your credit card information is secure once it reaches us. Although we do keep a record of who our customers are, so we can tell them about upgrades, we destroy credit card information so it does not remain on our computer. We also employ a secure firewall to protect your information during the short period that it resides on our computer.

I want to buy your workplace training CD ROM. How do I do that?

Go to the secure online Order Form, to place your order.

I don't like the course, so how do I get a refund?

Go to the "legals" page link on each page of our website, where you will find a statement of our refund policy.

I've paid for my CD ROM, and you've confirmed my order, but it's been two weeks and I haven't received my CD yet?

International postage to the U.S.A. and other countries can take around two weeks, sometimes longer.

I don't have a credit card, so how do I place an order?

Customers outside Australia who do not want to use credit card can pay by International Bank Draft/Check. Other forms of payment are described on the Order Form.

What is your refund policy?

Go to the "legals" page link on each page of our website, where you will find a statement of our refund policy.

Questions about the Old Way New Way^® workplace learning online course

What does the course involve?

A full description of what the course involves is contained on the website.

What is the difference between the CD ROM course and the online course?

The online course includes the CD ROM. The online course provides individualised, step-by-step guidance and feedback for every assignment, including what are the best target behaviours (things to change) that you can choose, with the greatest likelihood of success, while you are learning the method. This is why the online course costs more.

(Browse the above questions for further information).

Why don't they learn?

Trainers, teachers, instructors and sports coaches try to get it right the first time with their students, trainees and athletes but invariably end up spending a lot of time trying to correct errors, misconceptions, non-compliance, technique faults and bad habits that somehow develop.

Because these errors were not corrected early, and were inadvertently repeated over and over (i.e., practised), many error patterns are actually learned, habitual and automatic and therefore much harder to eradicate.

For example, John always writes "recieve" instead of "receive"; Mike always has to be reminded to wear his safety goggles; Mary always slices her golf swing; Susan always follow cars too closely when driving; and Geoff is mentally still following the previous aircraft’s pre-flight checklist even though he's converted to another aircraft.

We all know that old habits die hard and many habit patterns are resistant to conventional change methods.

These limitations of traditional teaching and training programs are apparent in all settings including sport, workplace training, education, therapy and personal development.

Re-training or re-education, the typical solution to these problems, improves things only slowly, if at all.

Although learners may appear to pay attention during instruction and practice their new, correct, skills and knowledge over and over, the next day when placed under pressure or when unsupervised and left to their own devices, they seem to have forgotten what they’ve learned and the same habit pattern errors (old entrenched attitudes, beliefs, misunderstandings, work practices and routines, faulty procedures, poor techniques and unsafe behaviours) resurface.

A prolonged adjustment period and poor transfer of learning are the two most typical outcomes of education, training and coaching efforts worldwide.

All this wastes talent and resources and makes change and transition programs so much less cost-effective. There’s got to be a better way.

Fortunately, a cognitive science discovery called Old Way New Way Learning offers:

1. A new perspective on the transfer of training problem.

2. A fast and practical method of transition training.

3. A cost-effective and user-friendly method for rapid skill and technique correction, and habit eradication.

This page contains answers to the most frequently asked questions about our learning systems.